Sup Yoga TLV Policy
Welcome to SUP Yoga Tel Aviv - Terms and Conditions and Important Guidelines
These terms and conditions are designed to ensure a pleasant and safe experience for all participants in our SUP Yoga classes. Please read them carefully before registering and participating in classes. Registration for classes constitutes acceptance of these Terms and Conditions.
1. Registration and Payment
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Pre-Registration: Registration for all classes is required in advance, through our online management system on the website or by prior telephone arrangement.
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Registration Details: For registration purposes, the following details must be provided: full name, email address, and mobile phone number. Providing these details constitutes consent to receive SMS and email messages from the studio.
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Method of Payment: Payment for classes is made at the time of booking, by credit card or voucher only.
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Registration Confirmation: Class registration is only finalized after payment has been made. Receiving a registration confirmation by email or text message constitutes final confirmation of participation in the class.
2. Cancellation and Change Policy
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Class Cancellation by the Customer:
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Cancellation up to 48 hours before the class: Full refund minus a cancellation fee of 5% of the transaction price or ₪100, whichever is lower.
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Cancellation within less than 48 hours before the class: Full charge for the class.
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No-Show for Class: Full charge for the class.
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Class Date Change by the Customer:
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Date change up to 24 hours before the class: Possible free of charge, subject to availability in an alternative class.
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Date change within less than 24 hours before the class: Date changes are not permitted.
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Class Cancellation by the Studio:
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Weather and Sea Conditions: The studio reserves the right to cancel a class due to weather or sea conditions that are unsafe or unsuitable for the activity (such as strong winds, high waves, storms, lightning, heavy fog).
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Minimum Participants: A minimum of 6 participants is required for a non-private group class. If not enough participants have registered, the studio reserves the right to cancel the class or move it to another date.
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Cancellation Notice: In the event of class cancellation by the studio, a notice will be sent to registered participants as soon as possible (usually up to 3 hours before the class). The studio will contact participants to arrange an alternative date or a full refund, at the customer's choice.
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Transfer of Class: A purchased class is personal and non-transferable.
3. Class Pass and Voucher Policy
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Class passes and vouchers are personal and non-transferable, except with prior written approval from the studio management.
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The validity of class passes and vouchers is 12 months from the date of purchase.
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Redeeming a class pass or voucher is subject to pre-booking a class and is based on availability.
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A full refund for a class pass will only be given if it has not been used, and up to 14 days from the date of purchase, in accordance with the Consumer Protection Law.
4. Class Participation Rules
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Class Duration: The duration of a SUP Yoga class is 55 minutes.
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Early Arrival: Please arrive at the studio and prepare for the class approximately 30 minutes before the scheduled class time for registration, safety briefing, and organization.
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Lateness: Entry to the class will not be permitted after 10 minutes from the start time. In case of lateness, no refund or credit will be given.
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Personal Equipment: It is recommended to bring a swimsuit, towel, sunscreen, hat, sunglasses (preferably with a strap), and drinking water. You may bring a waterproof bag for small personal items.
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Studio Equipment: The studio provides SUP boards.
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Private Equipment: The use of private SUP boards in classes is prohibited.
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Instructor's Instructions: You must listen to the instructor's instructions and act accordingly at all times during the class.
5. Safety and Responsibility
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Safety First: Your safety is our top priority. Please adhere to all safety instructions given by the instructor before and during the class.
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Physical Requirements: Participation in SUP Yoga classes at sea requires basic swimming ability. If you are not a proficient swimmer, please inform the instructor before the class. If you have certain medical conditions (such as heart problems, back problems, dizziness, epilepsy, fear of water, or any other medical condition), please consult a doctor before participating in the class and inform the instructor before the start of the class.
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Health Declaration: By registering for a class, the participant declares that their health, physical and mental condition does not limit or prevent them from engaging in physical and/or sports activity within the various classes at the studio. The participant undertakes to inform the studio of any change in their health condition.
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Personal Responsibility: All activities performed by the participant within the various classes at the studio are at their own personal and exclusive responsibility. The participant releases the studio from any liability for bodily injury and/or psychological harm and/or any other damage that may be caused to them during the activity, except for damage caused by direct negligence of the studio.
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Responsibility for Personal Belongings: It is recommended to leave valuables at home. The studio is not responsible for the loss or theft of personal belongings.
6. Intellectual Property and Marketing Content
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Filming During Classes: Photos and videos may be taken during classes for documentation, service improvement, and marketing content creation for the studio (website, social networks). Participation in classes constitutes consent to the use of these photos/videos. If you do not wish to be photographed, please inform the instructor at the beginning of the class.
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Copyright: All content on the studio's website, including texts, images, videos, and graphic design, is the intellectual property of the studio and is protected by copyright laws. It is forbidden to copy, reproduce, distribute, or make any commercial use of this content without prior written permission from the studio.
7. Miscellaneous
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Terms and Conditions Updates: The studio reserves the right to update these Terms and Conditions from time to time, at its sole discretion. Updates will be published on the studio's website and will take effect from the date of their publication.
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Changes to Class Schedule: The studio reserves the right to change the class schedule from time to time, to add/remove classes, and to change the types and prices of subscriptions and cards, at its discretion. The studio reserves the right to replace an instructor and/or bring a substitute instructor for studio classes if necessary.
8. Contact and Questions
We are here for any question or request!
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Phone: 054-833-5122
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Email: guy@supyoga.co.il
We look forward to serving you and providing you with a fun and safe SUP Yoga experience!